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February 24, 2012

Today I have been thinking about staffing, efficiency, and automation. As the leader of a new business trying to...

February 17, 2012

This is really great article. We talk about "surprise and delight" often as a marketing technique, but...

February 17, 2012

In the ‘good old days’ the client-vendor relationship was an important part of doing business. You trusted...

February 10, 2012

I don't know about you, but grammar and spelling errors drive me nuts. You can forgive the errors on a Thai menu...

February 10, 2012

We all take pride in the work we do each and every day. And some projects are much more complicated than others. But as...

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